Capacity Planner
Highly
driven IT Professional with strong capacity planning and management skills.
Strategic thinker with the ability to analyze complex situations and creates
new insights to improve business processes and maximize use of technology. Delivers Capacity Management services to
optimize existing IT resources. Builds
and maintains relationships across IT areas.
MICS, SAS, MXG,
Perform/Predict, CP2000, Excel, Technical Team Leadership, Customer Needs
Assessment, Strategic Planning, Technical Training/Mentoring, Requirements
Definition, Business Consulting, Forecasting, Risk Assessment, Project Scoping,
Business Case Development
IBM,
Manager, Performance and
Capacity Planning 2005 – 2007
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Managed 26 technical professionals providing
capacity planning and performance services to over 20 clients.
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Partnered with Project Executives to define
customer needs and expectations.
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Negotiated
performance reporting to meet customer expectations that are compliant with
service level agreements. Defined and
clarified customer needs and expectations to insure customer satisfaction.
■
Implemented processes, procedures, and approaches
for clear and concise feedback to customers and demonstrated compliance with
contracted service agreements.
■
Managed department restructuring including transfer
of performance monitoring activities to offshore locations. Redefined work
assignments and created communication protocols to insure seamless support of
affected customers.
■
Addressed
difficult account support expectations for services with positive customer
outcome. Improved customer satisfaction and setup a top notch team to deliver
new services.
■
Proactively
managed daily operations to insure service quality.
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Setup and
delivered networking for information sharing across geographies.
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Worked
across departments to deliver briefing on capacity planning and performance
support of Disaster Recovery.
■
Implemented
operational initiatives to meet corporate cost directives.
Systems
Management Integrator Professional, Senior 1999 – 2005
■
Responsible for the primary capacity planning of several
major customers.
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Led capacity planning transition efforts for new
clients.
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Assumed Team Lead role for mainframe capacity
planning group.
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Trained and mentored new members of capacity
planning group.
■
Developed
SPIEGEL,
Team Lead, Capacity Planning/Performance
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Developed Capacity Planning/Performance group. Defined scope, policy and procedures for
department. Grew department from 0 to 5 personnel.
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Trained and developed new employees.
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Interfaced with business units, application and
systems management, vendor and technical staff in support of business
requirements and service level objectives.
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Recommended/Installed tools.
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Developed chargeback methodology with business
office which impacted cost containment, increase in efficiency and system
utilization.
■
Presented monthly capacity plans to technical
management and application managers.
■
Developed and implemented scenarios for peak season
utilization.
HOUSEHOLD FINANCE CORPORATION,
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Developed five-year processor plan to insure
adequate capacity.
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Assessed needs evaluated vendor options and
recommended appropriate solutions.
■
Responsible for monthly capacity meeting and the
monthly planning documents.
UNITED
AIRLINES, Elk
Grove Village, IL 1985
– 1993
Capacity Analyst
■
Responsible
for capacity planning of multiple data centers residing on multiple
technologies.
■
Developed
quarterly capacity planning documents for the multiple environments and
produced presentation to management.
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Designed and implemented impact analysis tool which
reduced manual efforts of application personnel.
■
Developed strategic system plans. Conducted needs
analysis, evaluated options and make recommendations for hardware.
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Developed and implemented monthly planning process.
■
Primary resource for data space requirements of
ticket accounting, project and monitored impact analysis and resource
utilization.
■
Designed, programmed, implemented and supported
chargeback system for subsidiary.
Secondary School Mathematics Teacher Prior
to 1985
BA,
Mathematics/Secondary Education, Northeastern
Computer
Measurement Group (CMG)
Board of
Directors, Past Director, Vice President, Secretary & Chief of Staff
Conference
committee responsibilities included: Referee, Editorial Review Board, Session
Chair, Session Monitor, Registration Chair, Volunteer Coordinator, Assistant
General Conference Chair, General Conference Chair, and Administrative Chair
Represented
the CMG Board as both a speaker and an emissary in the