Highly driven IT Professional with strong capacity planning and management skills. Strategic thinker with the ability to analyze complex situations and creates new insights to improve business processes and maximize use of technology. Delivers Capacity Management services to optimize existing IT resources. Builds and maintains relationships across IT areas.
MICS, SAS, MXG, Perform/Predict, CP2000, Excel, Technical Team Leadership, Customer Needs Assessment, Strategic Planning, Technical Training/Mentoring, Requirements Definition, Business Consulting, Forecasting, Risk Assessment, Project Scoping, Business Case Development
Manager, Performance and Capacity Planning 2005 – 2007
■ Managed 26 technical professionals providing capacity planning and performance services to over 20 clients.
■ Partnered with Project Executives to define customer needs and expectations.
■ Negotiated performance reporting to meet customer expectations that are compliant with service level agreements. Defined and clarified customer needs and expectations to insure customer satisfaction.
■ Implemented processes, procedures, and approaches for clear and concise feedback to customers and demonstrated compliance with contracted service agreements.
■ Managed department restructuring including transfer of performance monitoring activities to offshore locations. Redefined work assignments and created communication protocols to insure seamless support of affected customers.
■ Addressed difficult account support expectations for services with positive customer outcome. Improved customer satisfaction and setup a top notch team to deliver new services.
■ Proactively managed daily operations to insure service quality.
■ Setup and delivered networking for information sharing across geographies.
■ Worked across departments to deliver briefing on capacity planning and performance support of Disaster Recovery.
■ Implemented operational initiatives to meet corporate cost directives.
Systems Management Integrator Professional, Senior 1999 – 2005
■ Responsible for the primary capacity planning of several major customers.
■ Led capacity planning transition efforts for new clients.
■ Assumed Team Lead role for mainframe capacity planning group.
■ Trained and mentored new members of capacity planning group.
Team Lead, Capacity Planning/Performance
■ Developed Capacity Planning/Performance group. Defined scope, policy and procedures for department. Grew department from 0 to 5 personnel.
■ Trained and developed new employees.
■ Interfaced with business units, application and systems management, vendor and technical staff in support of business requirements and service level objectives.
■ Recommended/Installed tools.
■ Developed chargeback methodology with business office which impacted cost containment, increase in efficiency and system utilization.
■ Presented monthly capacity plans to technical management and application managers.
■ Developed and implemented scenarios for peak season utilization.
HOUSEHOLD FINANCE CORPORATION,
■ Developed five-year processor plan to insure adequate capacity.
■ Assessed needs evaluated vendor options and recommended appropriate solutions.
■ Responsible for monthly capacity meeting and the monthly planning documents.
UNITED AIRLINES, Elk Grove Village, IL 1985 – 1993
■ Responsible for capacity planning of multiple data centers residing on multiple technologies.
■ Developed quarterly capacity planning documents for the multiple environments and produced presentation to management.
■ Designed and implemented impact analysis tool which reduced manual efforts of application personnel.
■ Developed strategic system plans. Conducted needs analysis, evaluated options and make recommendations for hardware.
■ Developed and implemented monthly planning process.
■ Primary resource for data space requirements of ticket accounting, project and monitored impact analysis and resource utilization.
■ Designed, programmed, implemented and supported chargeback system for subsidiary.
Secondary School Mathematics Teacher Prior to 1985
Mathematics/Secondary Education, Northeastern
Computer Measurement Group (CMG)
Board of Directors, Past Director, Vice President, Secretary & Chief of Staff
Conference committee responsibilities included: Referee, Editorial Review Board, Session Chair, Session Monitor, Registration Chair, Volunteer Coordinator, Assistant General Conference Chair, General Conference Chair, and Administrative Chair
the CMG Board as both a speaker and an emissary in the